Terms and conditions

1. The Website

1.1 The internet shop NPO AEG Store, located on the domain name npoaeg-store.com is owned and operated by DAZONT LLC.

1.2 All of the goods on this Website are offered by the website npoaeg-store.com will be the contracting party for any order that you place.

2. Orders

2.1 Any order that you place constitutes an offer to purchase a product subject to our acceptance. We reserve the right without reason to refuse any order.

2,2 An order number is communicated after each transaction. It is recommended to keep it until receipt of the package in order to improve the understanding of the parties regarding possible requests.

2.3 All orders placed will be subject to availability and confirmation of the order price via a “notification of despatch” email sent to your email address registered at the time of purchase.

2.4 All orders have a unique tracking number, which will be used in case the package is lost by the postal services. We always provide a quality service and can agree with our customers on various actions in good faith, but cannot be held legally responsible for the loss of a package by a third party service. Therefore we are not obliged to refund these orders.

3. Prices

3.1 All prices are inclusive of USD VAT (but do not include delivery charges).

3.2 All prices on the npoaeg-store.com website are based on USD

3.3 All prices may be subject to variation because of the differences between different currencies

3.4 We try very hard to ensure that all of the pricing information shown on our website is accurate. Rarely an error may occur and goods may be wrongly priced. If we discover there has been an error with the pricing of any item then we will contact you prior to dispatching the order to notify you of the error. You will be asked if you wish to cancel the order or to proceed with the order at the correct price. We will not be obliged to supply goods at the incorrect price.

4. Payment

4.1 All payments are protected by SSL encryption. We never obtain our customers’ credit/debit card data. These are protected and can in no case be received as is at our services.

4.2 Payment for the goods and delivery charges can be made by any method shown on the website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.

4.3 There will be no delivery until cleared funds are received.

5. Delivery

5.1 The goods ordered will be delivered to the given address during the checkout.

5.2 Shipping and delivery times are indicative, as well as production time.

5.3 Production lead times can be longer on rare occasions. Products sent to production are not refundable.

5.4 Import restrictions and taxes may be relevant depending on your country. We always talk with our clients to avoid problems due to their local laws

5.5 The products presented on our site may differ slightly from reality, due to the brightness of the screens or other factors causing a slight distortion of colors.

6. Non-Delivery

6.1 Genuine postal losses are rare. Experience has shown us that in most cases, orders are returned as “uncollected” when clients have reported them as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to the sender, we will contact you and a further postage and handling charge will be made before items can be redelivered. If Russian customs returned your package to our logistic partners for an “unknown reason”, we’ll send it once again to you.

6.2 Our clients are the importers in their own country. We cannot be held responsible for any irregularity in the postal services or for any inactivity in the administrative procedures for customs clearance of packages.

7. Returns & Refunds

7.1 You have 14 legal days from the reception of your order to return your package.

7.2 The merchandise must be new, unused and supplied in its original packaging. In which case we reserve the right not to proceed to the refund.

7.3  We always prefer an amicable exchange with our customers. However, in case of an exchange of products, we cannot be responsible for the payment of re-shipment costs unless the said goods were sent by mistake by our services.

7.4 A refund for a package seized by customs, a package delivered to the wrong address, a package not picked up by the customer at the post office, or for any other reason beyond our control, is not possible. We do however provide all the necessary assistance to resolve these potential problems. It is imperative that the customer take the necessary steps on their own to contact the postal services in their country regarding potential problems.

7.5 Orders are not refundable during the delivery process, after the package has been shipped. Our returns and refunds conditions apply only after reception of the goods.

7.6 On refund requests that do not include any features related to our refund policy or any potential error on our part regarding the services rendered, a percentage of approximately 4% is charged. This is related to the capture of payments from the store itself, which is subject to a percentage. This type of case is particularly relevant for customers who place an order and then withdraw the next day.

8. Copyright

8.1 The website npoaeg-store.com is the property of his owner mentioned in the point 1.1. Trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain his property. By using the Website you agree to respect the intellectual property rights of npoaeg-store.com and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material/pictures contained within the Website.

9. Amendments

9.1 The owner of npoaeg-store.com reserves the right to amend these terms and conditions from time to time, as required.

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